Satisfaction

Our goal at Shore Health Services is to satisfy every customer. Your nurse is the first person to talk to if you have a question or concern. Another resource on inpatient units is the nurse manager. Outpatients may ask to speak with a department supervisor or the director.

Shore Memorial Hospital also offers a patient advocate, Rev. Pat Kellam. She works to resolve issues as smoothly and quickly as possible. To reach her from inside the hospital, dial 0 and ask for the patient advocate.

When issues cannot be resolved with satisfaction by the staff at hand, patients have the right to file a formal complaint. Grievances may be directed to: Sharon Angle, director of Quality Assurance, Shore Memorial Hospital, P.O. Box 17, Nassawadox, VA 23413. You may also lodge complaints by phone at 757-414-8665, or fax them to 757-414-8363. You will be contacted to verify our receipt of the grievance and notified – in at least 30 days – of the results or status of our investigation, as well as any follow-up action or resolution.

In addition to or instead of complaining directly to Shore Memorial Hospital, you may file a complaint with the Office of Licensure and Certification’s 24-hour hotline at 800-955-1819. Quality of care complaints may be made directly to The Joint Commission by mail: Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181; fax: 630-792-5636; e-mail: complaint@jointcommisson.org; or online: www.jointcommission.org/GeneralPublic/Complaint. You may also call 800-994-6610.